YES FORCE Training Programme for newly recruited Customer Relationship Partners (CRPs) and Business Relationship Partners (BRPs) from 11.04.2016 to 06.05.2016.
SSBF was selected by YES BANK to run a four week long non-residential Induction Programme for a batch of 26 newly recruited Customer Relationship Partners (CRPs) and Business Relationship Partners (BRPs) who have been deployed in the Bank’s Retail Banking Channel. The programme was held in the SSBF campus. The course structure – comprising banking and product related subjects, soft skills, confidence building and communication skill development modules was specially developed by SSBF in consultation with YES BANK to build, hone and strengthen the knowledge base and skill sets of the participants so as to make them industry ready in the shortest possible time. In preparation for the programme, YES BANK organised a special Train-the-Trainer workshop at their head office in Mumbai after which the programme was taken forward by our selected Trainers who possess the relevant domain knowledge and prior industry work experience. The sessions were lively and highly interactive with a plethora of role plays, case studies and situation settings. On two weekends, participants were assigned tasks to be completed at their branches. Their performance was closely monitored through regular written tests. The programme was a resounding success and was greatly appreciated by the Bank.